Marked purchased through SetApp keeps hanging

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I purchased a lifetime license for Marked 3 via SetApp a few days ago and its performance has been well below par. The application hangs on launch almost 98% of the time.

I'm working on MacOS Tahoe 26.6.2.

Incidentally, I'm not interested in SetApp's services so I have tried launching Marked both from within and outside of the SetApp collection directory. This has had no impact on my problem.

I'd like to reinstall Marked, preferably from this website, to see if that resolves my issue. But I don't want to lose my paid license.

Can you help?

Many thanks,
Antony

2 Answers

I can provide a license for you for the Paddle (website) version if you want to email your Setapp receipt to me. I doubt it will make a difference, though, so if you can use Help->Report an Issue to send me any configuration you've set up, that would help.

I'm curious what exactly precedes a hang. Does it happen when you open a specific file, or all files, or does it just hang on launch? This isn't a common issue, so I'd need more info to diagnose.

I've sent one report through the internal crash report system.

And I'll send you my Setapp receipt in a few moments.

To answer your question: Marked hangs on launch on every file, apparently regardless of what other applications I have running.

UPDATE: Now trying to open Marked I get the following alert:
"This copy of Marked requires an active Setapp account installed on your Mac. Download and install Setapp to use Marked and discover even more awesome applications."

As I said, I don't need or want to have Setapp cluttering up my space. This proviso--the requirement for an active Setapp account--was not clearly indicated when I made the Setapp purchase, and discovering it now is, naturally, quite annoying.

Not to mention that having Marked systematically hang if this requirement is not met reflects badly on Marked.

I would very much appreciate receiveing the license for the Paddle version.

Thanks for your assistance.