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double payment?

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askom0

19 Mar, 2021 08:34 PM

Hello,
I am your old customer marked license B67C4434-C4A3627E-C1462AE5-74753EE7-4FE751F1 and already paid for an application.
Today you took money from me again. For update from 2.5xxxx to 2.65.Why did you do that?

Thanks,
Alexander Skomorokhov

1. Support Staff 1 Posted by Brett on 19 Mar, 2021 10:56 PM

   

   There was no upgrade charge from 2.5. How were you charged?

   Thanks,
   Brett

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2. 2 Posted by askom0 on 20 Mar, 2021 12:00 AM

   

   Each time I started the application it suggested to update (not upgrade)
   from 2.5 to 2.6. Certainly I agreed. It downloaded
   an update and asked if I'd like to run it and relaunch. Of course, I
   agreed. Than the form of "updating" appeared and the
   process never finished:-( After about 10-15 attempts I went to your site
   and downloaded the version 2.6. I hoped you
   would recognize me as your customer and wouldn't charge me...

   Regards,
   Alexander

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3. Support Staff 3 Posted by Brett on 20 Mar, 2021 12:23 AM

   

   Did you enter your registration number?

   Thanks,
   Brett

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4. 4 Posted by askom0 on 20 Mar, 2021 12:37 AM

   

   I found onle marked license B67C4434-C4A3627E-C1462AE5-74753EE7-4FE751F1

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5. Support Staff 5 Posted by Brett on 20 Mar, 2021 12:55 AM

   

   I'm sorry, I don't understand. Did you pay again even though you had a license?

   Thanks,
   Brett

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6. 6 Posted by askom0 on 20 Mar, 2021 12:58 AM

   

   Yes, so stupid I am...

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7. Support Staff 7 Posted by Brett on 20 Mar, 2021 12:59 AM

   

   So you would like a refund? If so, let me know what email you used for the purchase.

   Thanks,
   Brett

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8. 8 Posted by askom0 on 20 Mar, 2021 01:02 AM

   

   I would be happy if you refund me. My Apple ID email is [email blocked]

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9. Support Staff 9 Posted by Brett on 20 Mar, 2021 02:38 PM

   

   I have no records of a sale through Paddle for that email address. If
   you purchased through the Mac App Store, you'll have to go through Apple
   to receive a refund, I can't do that for you. Sorry for the
   inconvenience.

   -Brett

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10. 10 Posted by askom0 on 23 Mar, 2021 09:58 PM

    

    Could you please check [email blocked]?

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11. 11 Posted by askom0 on 23 Mar, 2021 10:07 PM

    

    and [email blocked]? thanks.

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12. Support Staff 12 Posted by Brett on 23 Mar, 2021 11:35 PM

    

    I'm sorry, I have no records of either email address. Can you provide a
    receipt from this transaction?

    -Brett

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13. 13 Posted by askom0 on 26 Mar, 2021 12:57 AM

    

    [image: Screen Shot 2021-03-26 at 03.52.55.png]

    • Screen_Shot_2021-03-26_at_03.52.55.png 182 KB
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14. Support Staff 14 Posted by Brett on 26 Mar, 2021 11:37 AM

    

    That's a Mac App Store purchase. I'm unable to issue refunds for the Mac
    App Store, those have to be requested through Apple. The MAS shouldn't
    have let you purchase twice, so if that's the case, you should be able
    to get the refund no problem.

    Here's a link about requesting a refund:
    https://support.apple.com/en-us/HT204084

    -Brett

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15. 15 Posted by askom0 on 26 Mar, 2021 10:55 PM

    

    Thank you so much for your help. I will try to contact Apple.
    I found https://brettterpstra.com/projects/ site. It looks great.
    Learning your tons of useful utils...

    May I write here if I have found a small problem with Marked 2?

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16. Support Staff 16 Posted by Brett on 26 Mar, 2021 11:48 PM

    

    Absolutely, this is the right place for bug reports.

    Thanks,
    Brett

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