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App does not start on lion

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kevin.sakhuja

09 Mar, 2012 11:39 PM

I just bought the app on the app store, and it does not start.
Any suggestions??

Best,
Karan

1. Support Staff 1 Posted by Brett on 10 Mar, 2012 12:03 AM

   

   Hi Kevin, could you attach a crash log report? Open Console.app in your utilities folder and locate the Crashlog section in the left sidebar. Look for the most recent crash for Marked (or com.brettterpstra.marky) and drag the file to the desktop. Then attach the .log file to a new message here. That would be hugely helpful, thanks!

   -Brett

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2. 2 Posted by Kevin Sakhuja on 10 Mar, 2012 01:34 AM

   

   Hey Brett,
   I didn't see a crash log, I just bought another app from the app store. How can i apply for refund?

   Best,
   Kevin

   On Friday, March 9, 2012 at 7:01 PM, Brett wrote:

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3. Support Staff 3 Posted by Brett on 10 Mar, 2012 01:45 AM

   

   Refunds are handled through Apple, you'll need to apply from the App Store.

   If there's no crash log, can I ask what happens when you launch the
   app? There is no other app on the App Store that matches Marked's
   specific functionality, so I'm also curious what you were hoping it
   would do. If you have time to answer, it would be helpful in improving
   the software and marketing. Thanks!

   - Brett

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4. 4 Posted by Kevin Sakhuja on 10 Mar, 2012 03:37 PM

   

   I downloaded Markdown pro. Its pretty good. I just wished it had something where you could "browse to a folder" and it would convert all the MD files to HTML

   Best,
   Kevin Sakhuja

   ChirpMe & Social +1 | Co-founder
   Linkedin Profile: http://www.linkedin.com/in/kevinsakhuja
   Mobile: +1 904 226 6513

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5. Brett closed this discussion on 12 Mar, 2012 01:56 PM.