tag:support.markedapp.com,2011-09-11:/discussions/questions/10568-double-paymentMarked: Discussion 2021-03-26T23:48:03Ztag:support.markedapp.com,2011-09-11:Comment/490975892021-03-19T22:56:56Z2021-03-19T22:56:56Zdouble payment?<div><p>There was no upgrade charge from 2.5. How were you charged?</p>
<p>Thanks,<br>
Brett</p></div>Bretttag:support.markedapp.com,2011-09-11:Comment/490975892021-03-20T00:00:19Z2021-03-20T00:00:19Zdouble payment?<div><p>Each time I started the application it suggested to update (not upgrade)<br>
from 2.5 to 2.6. Certainly I agreed. It downloaded<br>
an update and asked if I'd like to run it and relaunch. Of course, I<br>
agreed. Than the form of "updating" appeared and the<br>
process never finished:-( After about 10-15 attempts I went to your site<br>
and downloaded the version 2.6. I hoped you<br>
would recognize me as your customer and wouldn't charge me...</p>
<p>Regards,<br>
Alexander</p></div>askom0tag:support.markedapp.com,2011-09-11:Comment/490975892021-03-20T00:23:26Z2021-03-20T00:23:26Zdouble payment?<div><p>Did you enter your registration number?</p>
<p>Thanks,<br>
Brett</p></div>Bretttag:support.markedapp.com,2011-09-11:Comment/490975892021-03-20T00:37:27Z2021-03-20T00:37:27Zdouble payment?<div><p>I found onle marked license B67C4434-C4A3627E-C1462AE5-74753EE7-4FE751F1</p></div>askom0tag:support.markedapp.com,2011-09-11:Comment/490975892021-03-20T00:55:29Z2021-03-20T00:55:29Zdouble payment?<div><p>I'm sorry, I don't understand. Did you pay again even though you had a license?</p>
<p>Thanks,<br>
Brett</p></div>Bretttag:support.markedapp.com,2011-09-11:Comment/490975892021-03-20T00:58:05Z2021-03-20T00:58:05Zdouble payment?<div><p>Yes, so stupid I am...</p></div>askom0tag:support.markedapp.com,2011-09-11:Comment/490975892021-03-20T00:59:31Z2021-03-20T00:59:31Zdouble payment?<div><p>So you would like a refund? If so, let me know what email you used for the purchase.</p>
<p>Thanks,<br>
Brett</p></div>Bretttag:support.markedapp.com,2011-09-11:Comment/490975892021-03-20T01:02:53Z2021-03-20T01:02:53Zdouble payment?<div><p>I would be happy if you refund me. My Apple ID email is <a href="mailto:askom@obninsk.com">askom@obninsk.com</a></p></div>askom0tag:support.markedapp.com,2011-09-11:Comment/490975892021-03-20T14:38:13Z2021-03-20T14:38:13Zdouble payment?<div><p>I have no records of a sale through Paddle for that email address. If<br>
you purchased through the Mac App Store, you'll have to go through Apple<br>
to receive a refund, I can't do that for you. Sorry for the<br>
inconvenience.</p>
<p>-Brett</p></div>Bretttag:support.markedapp.com,2011-09-11:Comment/490975892021-03-23T21:58:39Z2021-03-23T21:58:39Zdouble payment?<div><p>Could you please check <a href="mailto:askom2@gmail.com">askom2@gmail.com</a>?</p></div>askom0tag:support.markedapp.com,2011-09-11:Comment/490975892021-03-23T22:07:24Z2021-03-23T22:07:24Zdouble payment?<div><p>and <a href="mailto:askom0@gmail.com">askom0@gmail.com</a>? thanks.</p></div>askom0tag:support.markedapp.com,2011-09-11:Comment/490975892021-03-23T23:35:05Z2021-03-23T23:35:05Zdouble payment?<div><p>I'm sorry, I have no records of either email address. Can you provide a<br>
receipt from this transaction?</p>
<p>-Brett</p></div>Bretttag:support.markedapp.com,2011-09-11:Comment/490975892021-03-26T00:57:31Z2021-03-26T00:57:31Zdouble payment?<div><p>[image: Screen Shot 2021-03-26 at 03.52.55.png]</p></div>askom0tag:support.markedapp.com,2011-09-11:Comment/490975892021-03-26T11:37:04Z2021-03-26T11:37:04Zdouble payment?<div><p>That's a Mac App Store purchase. I'm unable to issue refunds for the Mac<br>
App Store, those have to be requested through Apple. The MAS shouldn't<br>
have let you purchase twice, so if that's the case, you should be able<br>
to get the refund no problem.</p>
<p>Here's a link about requesting a refund:<br>
<a href="https://support.apple.com/en-us/HT204084">https://support.apple.com/en-us/HT204084</a></p>
<p>-Brett</p></div>Bretttag:support.markedapp.com,2011-09-11:Comment/490975892021-03-26T22:55:44Z2021-03-26T22:55:44Zdouble payment?<div><p>Thank you so much for your help. I will try to contact Apple.<br>
I found <a href="https://brettterpstra.com/projects/">https://brettterpstra.com/projects/</a> site. It looks great.<br>
Learning your tons of useful utils...</p>
<p>May I write here if I have found a small problem with Marked 2?</p></div>askom0tag:support.markedapp.com,2011-09-11:Comment/490975892021-03-26T23:48:02Z2021-03-26T23:48:02Zdouble payment?<div><p>Absolutely, this is the right place for bug reports.</p>
<p>Thanks,<br>
Brett</p></div>Brett