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Paddle not working

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austin.gilbert+marked2

Feb 08, 2014 @ 02:37 PM

I'm trying to buy Marked2 I get forwarded to paddle.com but it won't let me create an account. It just sits there. Why can't I buy this in the Apple AppStore?

1. Support Staff 1 Posted by Brett on Feb 08, 2014 @ 03:25 PM

   

   It will be available in the App Store soon, but sandboxing issues are
   the reason it's currently not. I will forward this issue to Paddle and
   have them contact you about the issue.

   Thanks,
   Brett

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2. 2 Posted by Leo Paesen on Jun 22, 2016 @ 07:37 AM

   

   I try to retrieve a license from paddle.com:

   Response:

   -------------------------------------------
   Internal Server Error

   The server encountered an internal error or misconfiguration and was unable to complete your request.

   Please contact the server administrator at [email blocked] to inform them of the time this error occurred, and the actions you performed just before this error.

   More information about this error may be available in the server error log.
   ----------------------------------------------

   How can I retrieve my license?

   Kind regards,

   Leo Paesen

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3. Support Staff 3 Posted by Brett on Jun 22, 2016 @ 12:40 PM

   

   Hi Leo,

   When you say "retrieve," are you talking about restoring a
   previously-purchased license, or purchasing a new one?

   -Brett

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4. 4 Posted by Leon Paesen on Jun 22, 2016 @ 12:44 PM

   

   Hi Brett,

   I wanted to use the license previously purchased for a second MAC i recently acquired. However, when I use my original email to get the license, i get the error below.

   Kind Regards,

   Leo

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5. Support Staff 5 Posted by Brett on Jun 22, 2016 @ 12:57 PM

   

   You should be able to retrieve the license via my.paddle.com, but if you
   already have the license and are recieving that error, it's likely a
   temporary service issue on Paddle's side. If it doesn't resolve within
   the hour, I'll contact them for a status report.

   Thanks,
   Brett

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6. 6 Posted by Leon Paesen on Jun 22, 2016 @ 02:32 PM

   

   Dear Brett,

   I waited 24h before raising the issue, tried it just now with no luck.

   Kind regards,

   Leo

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7. Support Staff 7 Posted by Brett on Jun 22, 2016 @ 02:41 PM

   

   Ok, I'll contact Paddle. They may be in touch directly.

   -Brett

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8. 8 Posted by Leon Paesen on Jun 23, 2016 @ 10:20 PM

   

   Dear Brett,

   Still no solution? I didn't hear anything from Paddle.
   Still same problem.

   Kind regards,

   Leo

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9. Support Staff 9 Posted by Brett on Jun 23, 2016 @ 10:32 PM

   

   I'll have to follow up with them, I didn't hear back either. Can you screenshot the error for me and I'll escalate the issue?

   Thanks,

   Brett

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10. 10 Posted by Leon Paesen on Jun 24, 2016 @ 08:19 AM

    

    Dear Brett,

    As requested:

    Kind regards,

    Leo Paesen

    • paddle_mail.png 64.1 KB
    • paddle_web.png 67.4 KB
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11. Support Staff 11 Posted by Brett on Jun 24, 2016 @ 03:33 PM

    

    Ok, now I see where the error is occurring, that will help. Do you run
    any kind of firewall on the machine you're trying to register from? I'm
    able to access the paddle url just fine from where I am. Also, remind me
    if you've tried going to http://my.paddle.com instead? I'm also able to
    access that site without issue.

    If none of this works, please set this conversation to private, let me
    know what email address you purchased with, and I will look up the code
    for you manually and provide it directly.

    Thanks,
    Brett

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12. 12 Posted by Leon Paesen on Jun 24, 2016 @ 03:39 PM

    

    Dear Brett,

    That worked.
    But why the button?

    Thanks

    Leo

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13. Support Staff 13 Posted by Brett on Jun 24, 2016 @ 04:03 PM

    

    I honestly don't know why the button is causing the issues it is for
    you. Like I said, the whole process seems to work fine for me. Can you
    right click on the button in the email and copy link, then paste it to
    show me exactly where it's trying to take you?

    -Brett

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14. 14 Posted by Leon Paesen on Jun 24, 2016 @ 04:13 PM

    

    Dear Brett,

    The button point to:

    https://www.paddle.com/locker/170477 <https://www.paddle.com/locker/170477>

    Kind regards,

    Leo

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15. Support Staff 15 Posted by Brett on Jun 24, 2016 @ 05:07 PM

    

    Thanks for the info, I'll follow up with Paddle.

    Thanks,

    Brett

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