tag:support.markedapp.com,2011-09-11:/discussions/problems/275-snow-leopard-strandedMarked: Discussion 2016-08-11T03:37:51Ztag:support.markedapp.com,2011-09-11:Comment/151956622012-04-11T21:32:28Z2012-04-11T21:32:28Zsnow leopard stranded<div><p>There are several conversations on this support site where the
link to the most recent <a href=
"http://assets.markedapp.com/MarkedSL.zip">stable build for SL</a>
has been provided for free.</p>
<p>Given that the App Store will not allow new users on Snow
Leopard to purchase the app, I don't consider a public apology on
the marketing page to be a necessity. Anyone who asks will find
that a stable build is available that will last for as long as they
use 10.6.</p></div>Bretttag:support.markedapp.com,2011-09-11:Comment/151956622012-04-11T21:57:46Z2012-04-11T21:57:47Zsnow leopard stranded<div><p>brett-</p>
<p>i was perfectly clear i wasn't making a complaint.</p>
<p>and i most certainly never asked for "an apology".</p>
<p>and i knew about the "stable build" because i<br>
happened to see a tweet to that effect, but...<br>
i do think it would be nice to inform the people<br>
who have purchased the app in the past that<br>
you offer a "stable build" even if they do <em>not</em><br>
happen to follow you on twitter, or ask for that.</p>
<p>to me, that shows respect for former customers,<br>
which helps make sure they <em>stay</em> customers...</p>
<p>i also made a reasonable attempt to find out if<br>
the topic was raised here before, and couldn't.</p>
<p>i understand your desire to move forward, and<br>
i know you talked it over with twitter followers,<br>
but the fact still stands that your past customers<br>
got less than 9 months of updates before their<br>
snow leopard systems were stranded and frozen.</p>
<p>and the actions you have taken which acknowledge<br>
that fact (and there are some) are more laudable than<br>
the actions (again, some) where you sweep it away...</p>
<p>on balance, i'd say you're even doing a good job.<br>
but why "balance"? acknowledge-all, sweep-none.</p>
<p>you can respond if you like, or just re-close this...</p>
<p>-bowerbird</p></div>bowerbirdtag:support.markedapp.com,2011-09-11:Comment/151956622012-04-11T22:18:10Z2012-04-11T22:18:10Zsnow leopard stranded<div><p>10.6 customers got a stable program that did what it said. I
understand that some people just <em>can't</em> upgrade their
machines, but most of what's been added crashes on Snow Leopard, so
they wouldn't be able to use a good portion of it anyway. They
(you) didn't lose any functionality.</p>
<p>I'll add a FAQ here with a link to the stable build. I'm
curious, though, what actions I've taken to "sweep it away?" I feel
like I've been nothing but straightforward, but if I can do better,
I'd like to hear about it.</p>
<p>-Brett</p></div>Bretttag:support.markedapp.com,2011-09-11:Comment/151956622012-04-12T00:20:09Z2012-04-12T00:20:09Zsnow leopard stranded<div><p>a faq sounds great. don't kill the messenger.<br>
i'm a fan. been saying nice stuff about you,<br>
just because i thought it needed to be said...<br>
same with this post here. so you're doing fine.</p>
<p>you can close this thread. or even delete it.</p>
<p>-bowerbird</p></div>bowerbirdtag:support.markedapp.com,2011-09-11:Comment/151956622012-04-12T02:24:32Z2012-04-12T02:24:32Zsnow leopard stranded<div><p>No need to delete the thread, I appreciate the feedback. I
pondered the decision to discontinue Snow Leopard support for
months, just trying to handle it the best way possible. I'll edit
the FAQ tomorrow, and I may have a build soon that will still work
with 64-bit SL and allow updates, only excluding 32-bit, but not
sure on that yet.</p></div>Brett