Update from 2.5.10 to 2.5.12

Joel Neely's Avatar

Joel Neely

11 May, 2018 11:13 PM

I have Marked 2 (2.5.10), which I purchased from the App Store. I'm not finding any way to upgrade to the latest version (2.5.12) in the app, and the App Store doesn't show that an update is available.

Please advise if I'm missing something obvious, or if this is a paid upgrade.

  1. Support Staff 1 Posted by Brett on 11 May, 2018 11:19 PM

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    10.12 is available, 10.13 is waiting for review. So, two questions. What country are you in, and what macOS version are you running?

    - Brett

  2. 2 Posted by Joel Neely on 12 May, 2018 02:04 PM

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    US
    10.11.6

  3. 3 Posted by Rob Schneider on 12 May, 2018 02:31 PM

    Rob Schneider's Avatar

    I'm seeing same. At 2.5.10 and "check updates" does nothing, far as I can see. In UK running OSX 10.13.4 (registered Marked2 customer)

  4. Support Staff 4 Posted by Brett on 12 May, 2018 02:32 PM

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    10.13 was approved for sale last night, and should be available to anyone running macOS 10.10 or later. It's not a paid upgrade, and I can verify that it's available in the App Store and should be showing up in your Updates. Have you tried going directly to Marked 2 in the App Store and seeing if the Purchase/Open button shows "Update" instead?

  5. 5 Posted by Rob Schneider on 12 May, 2018 03:00 PM

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    No, I didn't try the App Store, as from my records I purchased direct from you. Paddle.com 12 July 2014.

  6. Support Staff 6 Posted by Brett on 12 May, 2018 03:47 PM

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    Rob, you're seeing a slightly different issue, then. If check for updates does nothing, you can always download from marked2app.com. The original post is about MAS, for which there's no other way to update other than via the App Store.

    - Brett

  7. 7 Posted by Rob Schneider on 12 May, 2018 03:51 PM

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    Oh. My bad. downloading a new copy now. Thanks!

  8. 8 Posted by Joel Neely on 12 May, 2018 07:20 PM

    Joel Neely's Avatar

    Just now I opened up the App Store, clicked "Updates" and Marked 2 (v2.5.13) showed up as an available update, with a release date of yesterday. So I guess my upgrade desire is solved, but I'm still slightly mystified as to why I couldn't upgrade to v2.5.12 previously.

    Anyway, thank you, Brett, for the great products and ongoing support!

  9. Brett closed this discussion on 12 May, 2018 11:42 PM.

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