Unable to use Marked with Bear

Gil Strauss's Avatar

Gil Strauss

31 Aug, 2017 05:09 PM

Hello

When I try to preview Bear's document with Marked I'm getting the following message:

The open file operation failed.

I'm then prompted to grant access to /private/var/folders/dv/_3s540yd6qg3rlyhr2wbnq0m0000gn/T/net.shinyfrog.bear/BearTemp.zXfTfL/F80C3C20-F0A5-4A2C-B98B-98215690619A folder. After I grant access to Marked the preview functionality works properly until I terminate Marked. Next time I will try to preview Bear doc with Marked I will have to repeat that process again.

Is there a way to fix this?

Gil

  1. Support Staff 1 Posted by Brett on 31 Aug, 2017 07:47 PM

    Brett's Avatar

    Under Preferences->Advanced, have you clicked the Update Permissions
    button? If that doesn't help, let me now and I'll transfer you over to
    the direct (non-sandboxed) version of Marked.

    -Brett

  2. 2 Posted by Gil Strauss on 31 Aug, 2017 08:01 PM

    Gil Strauss's Avatar

    Brett

    Thank you for your quick answer. Unfortunately it doesn’t help.

    Gil

  3. Support Staff 3 Posted by Brett on 31 Aug, 2017 08:05 PM

    Brett's Avatar

    I'll send you a cross-grade code directly.

  4. 4 Posted by Gil Strauss on 31 Aug, 2017 09:37 PM

    Gil Strauss's Avatar

    Thank you Brett, it’s working like a charm.

    I appreciate your help.

    Gil

  5. 5 Posted by tomoddo on 03 Sep, 2017 06:29 PM

    tomoddo's Avatar

    Brett, would you mind doing the same for me. I'm having the same issues with the App Store version. I deleted it, and downloaded the trial from your site and it works fine... but need a license.

  6. Support Staff 6 Posted by Brett on 03 Sep, 2017 07:37 PM

    Brett's Avatar

    @tomoddo: done!

  7. 7 Posted by Leon on 04 Sep, 2017 03:03 AM

    Leon's Avatar

    I have the same issue with the App Store version, could you help me to transfer to non-sanboxed version? Much appreciated.

  8. Support Staff 8 Posted by Brett on 04 Sep, 2017 04:04 PM

    Brett's Avatar

    @Leon, sent!

  9. 9 Posted by vlaw on 06 Sep, 2017 04:46 AM

    vlaw's Avatar

    I have the same issue with the App Store version.
    Thanks.

  10. Support Staff 10 Posted by Brett on 06 Sep, 2017 03:34 PM

    Brett's Avatar

    @vlaw, that looks like a different issue. Are you on High Sierra? I imagine you'll still need the crossgrade, which I'll send, but I'm curious if you're having an additional issue.

    -Brett

  11. 11 Posted by vincent law on 07 Sep, 2017 08:14 AM

    vincent law's Avatar

    No, I'm using Sierra.

    [image: 内嵌图片 1]
    Is there other info you need?

  12. Support Staff 12 Posted by Brett on 07 Sep, 2017 07:27 PM

    Brett's Avatar

    @Vincent,

    If the direct version is working for you, I'll leave this to figure out
    when I have a chance.

    -Brett

  13. 13 Posted by vincent law on 08 Sep, 2017 01:50 AM

    vincent law's Avatar

    It works, thanks

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