Unable to use Marked with Bear

Gil Strauss's Avatar

Gil Strauss

31 Aug, 2017 05:09 PM

Hello

When I try to preview Bear's document with Marked I'm getting the following message:

The open file operation failed.

I'm then prompted to grant access to /private/var/folders/dv/_3s540yd6qg3rlyhr2wbnq0m0000gn/T/net.shinyfrog.bear/BearTemp.zXfTfL/F80C3C20-F0A5-4A2C-B98B-98215690619A folder. After I grant access to Marked the preview functionality works properly until I terminate Marked. Next time I will try to preview Bear doc with Marked I will have to repeat that process again.

Is there a way to fix this?

Gil

Showing page 2 out of 2. View the first page

  1. Support Staff 31 Posted by Brett on 11 May, 2018 06:51 PM

    Brett's Avatar

    @rob, sent

  2. 32 Posted by jerrybyers on 12 Jun, 2018 01:06 AM

    jerrybyers's Avatar

    Hi Brett,

    Have the Mac AppStore version of Marked 2. Would like the cross-grade to work with Bear as well.

    Thanks

  3. 33 Posted by kongscn on 04 Jul, 2018 02:48 PM

    kongscn's Avatar

    Hi Brett, same problem here~ I'd like to use marked2 to preview math equations in bear, they still do not support. "update permissions" works but I have to open marked2 first and click it manually every time 

  4. Support Staff 34 Posted by Brett on 04 Jul, 2018 06:35 PM

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    @kongscn check your email.

  5. 35 Posted by kongscn on 05 Jul, 2018 02:49 PM

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    It works great, thank you!

    -----------------
    Best regards,
    Shel Kong

  6. 36 Posted by m_conn on 16 Jul, 2018 03:07 PM

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    Brett, I'm having the same issue. Update Permissions works on my High Sierra macs, but on a per sessions basis. It doesn't stick and has to be repeated at times and always after a reboot.

    Could I swap my MAS copy for the crossgrade version? Thanks.

    Matt

  7. Support Staff 37 Posted by Brett on 16 Jul, 2018 03:33 PM

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    @m_conn, yep, I'll email you.

  8. 38 Posted by Tomonori Nagano on 27 Oct, 2018 08:52 AM

    Tomonori Nagano's Avatar

    I have the same issue. I purchased Marked 2 on App Store, but it keeps asking me permission to the file that does not exist. After some research on the web, I've learned that the direct download version may work with Bear. Can I swap my version from the App Store version to the direct download version?

    Tomo

  9. Support Staff 39 Posted by Brett on 27 Oct, 2018 02:49 PM

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    @Tomonori I'll send a license.

  10. 40 Posted by jim.cook on 31 Oct, 2018 04:26 PM

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    Hi Brett
    I too am having the same problem with Bear, which isn't fixed by "Update permissions" and I would like to request a cross-grade code please.
    Thanks for your help,
    Regards
    Jim

  11. Support Staff 41 Posted by Brett on 31 Oct, 2018 04:34 PM

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    @jim.cook, license sent!

  12. 42 Posted by Zachary Buck on 16 Nov, 2018 11:07 PM

    Zachary Buck's Avatar

    I'm having the same issue. May I please have a cross-grade license? It seems like it stopped working just this week... I could have sworn this worked just recently. :(

  13. Support Staff 43 Posted by Brett on 17 Nov, 2018 04:34 PM

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    @Zachary, license sent.

  14. 44 Posted by Ray McCarthy on 19 Nov, 2018 09:09 PM

    Ray McCarthy's Avatar

    Hi
    I just bought the mac app store version of Marked 2 to work with Bear. It keeps asking me to approve access before opening the preview. It is very frustrating. Is there a permanent solution to this?

    Thanks!
    /Ray

  15. Support Staff 45 Posted by Brett on 20 Nov, 2018 01:31 PM

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    Ray, as detailed in this thread, the permanent solution to this is to use the non-sandboxed, direct version. I'll email you a crossgrade license directly.

    -Brett

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