Unable to use Marked with Bear

Gil Strauss's Avatar

Gil Strauss

31 Aug, 2017 05:09 PM


When I try to preview Bear's document with Marked I'm getting the following message:

The open file operation failed.

I'm then prompted to grant access to /private/var/folders/dv/_3s540yd6qg3rlyhr2wbnq0m0000gn/T/net.shinyfrog.bear/BearTemp.zXfTfL/F80C3C20-F0A5-4A2C-B98B-98215690619A folder. After I grant access to Marked the preview functionality works properly until I terminate Marked. Next time I will try to preview Bear doc with Marked I will have to repeat that process again.

Is there a way to fix this?


  1. Support Staff 1 Posted by Brett on 31 Aug, 2017 07:47 PM

    Brett's Avatar

    Under Preferences->Advanced, have you clicked the Update Permissions
    button? If that doesn't help, let me now and I'll transfer you over to
    the direct (non-sandboxed) version of Marked.


  2. 2 Posted by Gil Strauss on 31 Aug, 2017 08:01 PM

    Gil Strauss's Avatar


    Thank you for your quick answer. Unfortunately it doesn’t help.


  3. Support Staff 3 Posted by Brett on 31 Aug, 2017 08:05 PM

    Brett's Avatar

    I'll send you a cross-grade code directly.

  4. 4 Posted by Gil Strauss on 31 Aug, 2017 09:37 PM

    Gil Strauss's Avatar

    Thank you Brett, it’s working like a charm.

    I appreciate your help.


  5. 5 Posted by tomoddo on 03 Sep, 2017 06:29 PM

    tomoddo's Avatar

    Brett, would you mind doing the same for me. I'm having the same issues with the App Store version. I deleted it, and downloaded the trial from your site and it works fine... but need a license.

  6. Support Staff 6 Posted by Brett on 03 Sep, 2017 07:37 PM

    Brett's Avatar

    @tomoddo: done!

  7. 7 Posted by Leon on 04 Sep, 2017 03:03 AM

    Leon's Avatar

    I have the same issue with the App Store version, could you help me to transfer to non-sanboxed version? Much appreciated.

  8. Support Staff 8 Posted by Brett on 04 Sep, 2017 04:04 PM

    Brett's Avatar

    @Leon, sent!

  9. 9 Posted by vlaw on 06 Sep, 2017 04:46 AM

    vlaw's Avatar

    I have the same issue with the App Store version.

  10. Support Staff 10 Posted by Brett on 06 Sep, 2017 03:34 PM

    Brett's Avatar

    @vlaw, that looks like a different issue. Are you on High Sierra? I imagine you'll still need the crossgrade, which I'll send, but I'm curious if you're having an additional issue.


  11. 11 Posted by vincent law on 07 Sep, 2017 08:14 AM

    vincent law's Avatar

    No, I'm using Sierra.

    [image: 内嵌图片 1]
    Is there other info you need?

  12. Support Staff 12 Posted by Brett on 07 Sep, 2017 07:27 PM

    Brett's Avatar


    If the direct version is working for you, I'll leave this to figure out
    when I have a chance.


  13. 13 Posted by vincent law on 08 Sep, 2017 01:50 AM

    vincent law's Avatar

    It works, thanks

  14. 14 Posted by Marcos Alves on 19 Oct, 2017 07:40 PM

    Marcos Alves's Avatar

    Hi, exactly same problem as Vincent Law here; also running on Sierra.
    Marked Version 2.5.10 (930)
    Mac OS Sierra 10.12.6

  15. Support Staff 15 Posted by Brett on 19 Oct, 2017 07:43 PM

    Brett's Avatar

    Marcos, sending a crossgrade.


  16. 16 Posted by Thomas W on 31 Oct, 2017 09:20 AM

    Thomas W's Avatar

    I'm just posting to say the "update permissions" tip fixed my problem on Sierra. Thanks!

  17. 17 Posted by steven.thompson... on 07 Jan, 2018 07:40 PM

    steven.thompson.ca's Avatar

    Hi Brett, I'm having the same issue with the App Store Version and Bear. Any chance you could send me a crossgrade as well. Sorry to bug you about this.

  18. Support Staff 18 Posted by Brett on 07 Jan, 2018 08:01 PM

    Brett's Avatar

    Steven, sent!


  19. 19 Posted by russ.lipton on 21 Jan, 2018 11:15 PM

    russ.lipton's Avatar

    Having same problem with Bear.

  20. Support Staff 20 Posted by Brett on 22 Jan, 2018 09:59 PM

    Brett's Avatar

    @russ.lipton, sent you a crossgrade.

  21. 21 Posted by russ.lipton on 23 Jan, 2018 02:01 AM

    russ.lipton's Avatar

    Thanks, works a charm.

  22. 22 Posted by Garrett Murray on 07 Mar, 2018 11:21 PM

    Garrett Murray's Avatar

    Sorry to join in, but also need a cross grade here, High Sierra and Marked from App Store just isn't working, even with the permissions update feature.

  23. 23 Posted by Billy Dunn on 12 Mar, 2018 07:31 PM

    Billy Dunn's Avatar

    Sorry I need the same. I tried updating preferences but it is not working following reboots, etc. I am running High Sierra.

  24. 24 Posted by Marcos D. Alves on 12 Mar, 2018 07:47 PM

    Marcos D. Alves's Avatar

    Marcos D. Alves
    [email blocked]

  25. Support Staff 25 Posted by Brett on 12 Mar, 2018 08:07 PM

    Brett's Avatar

    Garrett and Billy, licenses sent.

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